A refund, exchange or return will not be made until all items are returned to SHOP EBC BRAKES. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. All other non-credit card orders will be refunded by either company checks or store credit. Refused shipments sent back to SHOP EBC BRAKES do not constitute a refund or credit. SHOP EBC BRAKES reserves the right to charge the customer shipping & handling costs for the refused shipment and a 25% restocking fee.